Frequently Asked Questions

Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.

Q: Do you deliver to other cities?
A: Yes, but please be aware that due to rising fuel costs and the possible need for an extra truck and labour, travel fees can be quite high. Please call our office for a current quote.

Q: Does the standard 4 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?
A: That depends on how many rentals we have that day. Generally, we arrive 1–3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Allstar Rental LLC cleans and disinfects after every rental.

Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the unit the entire time. Once unplugged, it will deflate. That’s why we require an outlet within 50 feet of the unit or a generator. Longer cords can trip your circuit breaker, so we bring our own heavy-duty cords.

Q: What about parks? Do parks have electricity?
A: We love setting up at parks, but most parks do not have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first served, so get your spot early in the day.

Q: What payments do you take?
A: Cash or credit cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?
A: Please check out our policies page for details.

Q: Do you require a deposit?
A: Yes, all orders require a $50 credit card deposit. This is fully refundable if you cancel at least 8 days prior to your rental date. If you cancel between 2–7 days prior, you will be given a rain check valid for 1 year.

Q: How big are the jumps?
A: Most of our jumps (for example, our character jumps) are 15'x15', which is slightly larger than many companies offer. Please note the space required for each jump, as some are very large and need extra room. Always measure your space to ensure a proper fit. Jumps require room for staking, the blower, and must not rub against walls or trees. The listed sizes include the space needed for stakes and setup. If you have stairs or a tiered garden, please call to discuss setup options.

Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Ensure you have at least 4 feet of access to the setup area. Some units can weigh up to 650 pounds, so we need a clear path with sufficient space.

Q: What surfaces do you set up on?
A: We can set up on grass (our preferred option), dirt, asphalt, and concrete. Unfortunately, we cannot set up on rocks as this can damage the vinyl.

Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered, or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear. Seams may develop tears over time in high-traffic areas. If this happens, please notify us immediately so we can fix it. However, if damage occurs due to negligence or failure to follow safety rules (such as not turning off the blower in high winds), you will be responsible for repair or replacement costs, which can be substantial. We provide safety instructions to help avoid this situation.

If you have any other questions, please feel free to call us any time at: (701) 690-5570